Terms of service

Terms of Service

Last Updated: September 19, 2026

Welcome to Moradabad Brass Item. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to update, modify, or discontinue any part of our website, products, or services at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, because many of our products are handcrafted, minor variations in color, texture, finish, pattern, or appearance may occur. Such variations may be a natural characteristic of handmade brass products and are not necessarily considered defects.

Product images may also appear slightly different depending on your device or screen settings.

3. Pricing and Availability

All product prices are displayed on our website and may be changed at any time without prior notice.

We reserve the right to correct pricing errors, product information errors, or availability information. If an order has been placed based on an obvious error, we may contact you regarding the order before processing it.

We also reserve the right to limit or cancel orders where necessary.

4. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, phone number, and email address.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the order cannot be cancelled or changed if an issue arises with product availability, pricing, payment, or other circumstances.

5. Payments

Payments are processed through the payment methods made available on our website.

You agree to provide valid and accurate payment information when placing an order.

For Cash on Delivery (COD) orders, if available, additional verification may be required before the order is shipped.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe shown on our website.

Delivery times may vary due to factors such as shipping carrier delays, weather, holidays, incorrect address information, customs procedures, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

7. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase. If you need to return an item, contact us before sending the product back.

8. Intellectual Property

All content available on this website, including but not limited to product images, photographs, text, logos, graphics, designs, and website content, belongs to or is used by Moradabad Brass Item unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or use our content for commercial purposes without our prior written permission.

9. Prohibited Uses

You agree not to use our website:

For any unlawful or unauthorized purpose.
To interfere with the security or operation of the website.
To attempt to gain unauthorized access to our systems or accounts.
To copy or misuse our website content.
To submit false, misleading, or fraudulent information.
To engage in activities that could damage our business, website, or customers.

10. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, such as payment processors, shipping providers, or other service providers.

We are not responsible for the content, policies, availability, or practices of third-party services.

11. Limitation of Liability

To the extent permitted by applicable law, Moradabad Brass Item will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.