Shipping Policy

Last Updated: September 19, 2026

At Moradabad Brass Item, we carefully pack every order to help ensure that your products reach you safely and in good condition.

1. Order Processing

Orders are generally processed within 2–5 business days after the order is confirmed and payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, holidays, sales, or other high-demand periods, processing may take additional time.

2. Shipping Time

After your order has been dispatched, the estimated delivery time may vary depending on your location and the shipping service used.

Typical delivery times are:

• Domestic orders within India: approximately 3–7 business days after dispatch.

• International orders: approximately 7–15 business days after dispatch.

These are estimated delivery times and are not guaranteed. Delivery may take longer due to circumstances outside our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location, order size, weight, and the shipping method available for your order.

If free shipping is offered on selected products or orders, the applicable conditions will be displayed on the website.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information by email or through the contact details provided with your order.

You can use the tracking information to check the status of your shipment.

5. Incorrect or Incomplete Address

Please make sure that your shipping address, phone number, and other delivery details are correct before completing your order.

Moradabad Brass Item is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

6. Delayed or Lost Shipments

Although we work with shipping providers to deliver orders on time, delays may occasionally occur due to weather, holidays, customs procedures, carrier issues, strikes, incorrect address information, or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed or lost, please contact us and we will assist you in checking the shipment status with the relevant carrier.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before discarding any packaging materials.

Contact us as soon as possible at:

moradabadbrassitemsupport@gmail.com

Please include your order number and photographs/videos showing the damage so that we can review the issue and assist you.

8. International Orders and Customs

For international orders, additional customs duties, taxes, import charges, or other fees may be imposed by the destination country.

Any such charges, where applicable, may be the responsibility of the customer.

Customs procedures may also cause delays that are outside our control.

9. Delivery Issues

If you have not received your order within the expected delivery period, please contact us with your order number and delivery details.

We will make reasonable efforts to help locate the shipment or communicate with the shipping carrier.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Moradabad Brass Item
Email: moradabadbrassitemsupport@gmail.com