Return & Refund Policy

Last Updated: September 19, 2026

At Moradabad Brass Item, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what was ordered, please contact us as soon as possible so we can assist you.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product should be returned with its original packaging, where applicable.

• You must provide your order details and, where necessary, photos or videos showing the issue with the product.

• Items that have been used, altered, damaged after delivery, or returned without their original packaging may not be eligible for a full refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us promptly at:

Email: moradabadbrassitemsupport@gmail.com

Please include your order number and clear photos/videos of the product and packaging so that we can review the issue and provide an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your ref